We built our company, Health Advocate, Inc., to help people navigate the complex healthcare system and to provide them answers when they need them the most. Here is an example of how we have helped a member with a healthcare solution.
Problem: Unexpected charge for emergency care
Laura received a bill for an emergency service after her husband Joe, stricken with colon cancer, had to be rushed to the emergency room and admitted. Because Laura had not notified her insurance company of the admittance within 24 hours, they imposed a 50 percent penalty, resulting in a shocking $20,000 hospital bill.
Solution: Laura’s Personal Health Advocate helped her successfully appeal the bill and the denial was overturned. Unfortunately, during the appeal process, Joe passed away, leaving Laura with three small children and overwhelming debt. The sizeable sum saved by the appeal helped to ease the burden during this challenging time.