Discover Health Advocacy: Real people, real stories, real results

We built our company, Health Advocate, Inc., to help people navigate the complex healthcare system and to provide them answers when they need them the most. Here is an example of how we have helped a member with a healthcare solution.

Problem: Billing errors to contend with during recovery

Suffering from a brain tumor, Patricia experienced a bombardment of incorrect bills related to the testing and hospital stays.

Solution: Health Advocate addressed the billing errors and also helped Patricia find facilities for further testing and treatment covered by her health insurance plan. When she had a subsequent seizure and fractured her forehead in a fall, she was again bombarded with incorrect billing errors. Health Advocate helped Patricia resubmit the appropriate paperwork and to have the bills corrected for payment.

Discover Health Advocacy: Real people, real stories, real results

We built our company, Health Advocate, Inc., to help people navigate the complex healthcare system and to provide them answers when they need them the most. Here is an example of how we have helped a member with a healthcare solution.

Problem: Life-saving drug not covered

Frank, a diabetic, had a costly mix-up in his insulin prescription. He expected the prescription to be the newer, pen-based pre-filled cartridge injection system, on which his physician instructed him during his office visit. However, the physician had not specified cartridges and the pharmacy benefit management service (PBM) sent Frank traditional, more costly insulin vials, which he unsuccessfully tried to exchange.

Solution:

Health Advocate provided documentation from the patient’s physician that he wanted pre-filled cartridges and the PBM agreed to the exchange, saving both Frank and his self-funded employer money.

Livestrong.com shares advice from The Healthcare Survival Guide

Livestrong.com shares with its readers tips from The Healthcare Survival Guide April 6. In the article “Medical Insurance Definition,” the website cites the book in warning its readers about activation delays, coverage exclusions, and coverage limits.

To read the full article, click here: http://www.livestrong.com/article/100052-medical-insurance-definition/

Listen to Martin Rosen’s interview with WVOL

WVOL 1740-AM in Nashville, Tennessee interviewed Healthcare Survival Guide coauthor Martin Rosen March 28. On the program “Differences,” host Deniece Barnes spoke with Rosen about some of the book’s cost-saving tips, including information on COBRA and asking your doctor for a discount.

Audio of the interview is now available. To listen, click here: http://www.healthadvocate.com/radio.aspx?v=WVOL